Refund Policy for Impact Weaver – Consulting & IT Services
We are committed to providing high-quality services and products to our valued clients. Please review our refund policy carefully, as it outlines the terms and conditions governing refunds for services and products provided by Impact Weaver.
1. Scope of Refund Policy
This refund policy applies to the following services and products provided by Impact Weaver:
- Website Development and Design Services
- IT Services
- Annual Reports
- Project Writing Services
- Other Customized Services
2. Refund Eligibility
2.1 Website Development and IT Services
- We offer a 100% satisfaction guarantee on our website development and IT services. If you are not satisfied with the final product and we are unable to address your concerns, then bring the problem to our support team or sales team notice within 24 hours of receiving it, and we will take appropriate action on same.
- Refund requests must be made within 2 hours of the order being placed. An order placed cannot be considered for cancellation after the team has initiated the work or once the customer communication is started with the delivery team.
- Impact Weaver mostly collects advance payment of 50% of the total value for any service that is rendered on https://www.impactweaver.com after booking the domain, hosting & showing the basic design to customers and such advances are non-refundable.
- The 50% deposit of advance paid is only refundable, if we have not booked the domain, hosted & put the basic design, within 72 hours of order being placed.
- Refunds will not be issued for services that have already been delivered and accepted by the client.
2.2 Annual Reports, Project Writing, and Customized Services
- Refunds for annual reports, project writing, and other customized services will be considered on a case-by-case basis.
- Requests for refunds must be submitted within 2 hours of the order being placed. An order placed cannot be considered for cancellation after the team has initiated the work or once the customer communication is started with the delivery team.
- Refunds will be evaluated based on the nature of the project, the extent of completion, and client satisfaction.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
3.1 Contact Us: Send an email to support@impactweaver.com / dibyajyoti@impactweaver.com with the subject line “Refund Request” detailing the reasons for your request, along with any relevant supporting documentation.
3.2 Evaluation: Our team will review your request and assess its eligibility for a refund.
3.3 Notification: You will be notified of the decision within 3 business days after we receive your request.
4. Refund Process
4.1 Approved Refunds: If your refund request is approved, we will process the refund within 07 business days. Refunds will be issued via the original payment method used for the transaction.
4.2 Declined Refunds: If your refund request is declined, you will receive a detailed explanation of the reasons for the decision.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact us at support@impactweaver.com and 8240127109
6. Changes to this Refund Policy
Impact Weaver reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
By engaging in business with Impact Weaver, you agree to adhere to this refund policy. We value your trust and are committed to providing you with excellent service and support throughout your engagement with us.